Reference

Read These Terms Before You Start

These terms set out the rules that apply when you open an account at indisattoto and use any part of the platform — including deposits via DANA, OVO, or GoPay.

Applies to all account activityCovers DANA, OVO, GoPay wallet useSubject to local law and eligible regionsUpdated without prior noticeContact support for questions
indisattoto Read These Terms Before You Start
HOW WE HANDLE THIS

Account Security and Policy Practices

We keep your account data and wallet details under standard security practices. Here is how we handle the four areas that matter most under these terms.

Wallet Verification

We check that your DANA, OVO, or GoPay account name matches your registered profile before processing any withdrawal. This step protects both your funds and your account integrity.

Account Security

Login sessions are protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support through live chat immediately to lock the account.

Data Retention

We retain account records and transaction history for as long as required under applicable law. You may request a summary of your account data by contacting support through email.

Policy Change Requests

If you believe a terms change affects your account unfairly, submit a written request via email with your account details. We review each case and respond within our standard handling period.

REACH US DIRECTLY

Contact Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about your account, get in touch through the channels below. Our team handles terms-related queries separately from general wallet support, so flag the subject clearly when you write in.

Live Chat Reach the support team through the live chat widget in your account dashboard. Use this for urgent terms or account-access questions that need a fast response.
Email Support Send a detailed query to our support email for non-urgent terms questions. Include your registered wallet type — DANA, OVO, or GoPay — and account reference.
Help Centre Our help centre has a dedicated section for account policy and terms queries. Search by topic or browse the account-rules category to find answers before contacting us.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply to your account and wallet activity on indisattoto.

Yes. These terms apply to every payment method we support, including DANA, OVO, and GoPay. Wallet name verification is required for all deposit and withdrawal transactions.

If you do not accept a revised version of these terms, you should stop using the platform and contact support to close your account and arrange any eligible balance withdrawal.

No. Your account is personal and non-transferable. Sharing login credentials or allowing another person to operate your account is a breach of these terms and may result in suspension.

Send a data request to our support email with your account reference and registered wallet type. We will respond within the handling period set out in our data retention policy.

Access depends on local law and your eligible region. We do not confirm availability for every area. Check whether access is permitted under local regulation before opening an account.

Withdrawals cannot be processed if the wallet name does not match. Contact support to update your account details before submitting a withdrawal request to avoid delays or rejection.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.